File A Claim
Cargo Claims
Claims may be filed by the shipper, consignee, or their authorized agent as listed on our Air Waybill. We offer Cargo Claim Forms online to assist our cargo customers in the claims process. A written complaint specifying the damage claimed for lost, delayed, or damaged cargo must be provided by the party entitled to delivery within the proper time frame or no action may be brought against the Carrier. Click here for additional information on your local cargo facility.
PayCargo Refunds: Refund requests must be submitted on PayCargo.comopens in new window.
DASH Claims
All claims must be submitted in writing to Delta within the time frames noted below. Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our Air Waybill.
Damage and Delay: within 14 days from acceptance of cargo
Loss/Non-delivery: within 60 days from the date of the Air Waybill
Service Level Guarantees for DASH® and DASH Critical: Service level guarantees1 are available for DASH and DASH Critical products only, subject to certain restrictions. Delta Cargo currently does not offer service level guarantees for any other DASH products (including DASH Heavy and DASH Door-to-Door).
U.S. Domestic Claims
All claims must be submitted in writing to Delta within the timeframes described below. Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our air waybill.
Damage and Delay: within 14 days from acceptance of cargo
Loss/Non-delivery: within 60 days from the date of the Air Waybill
International Claims
All claims must be submitted in writing to Delta within 120 days from the date of delivery by Delta, as listed below. Written complaints of damage must be provided to the Carrier by the party entitled to delivery, per our Air Waybill.
Damage: within 14 days after the delivery
Overcharges
Claims for overcharges must be presented in writing to the cargo accounting department within 60 days from the date of the air waybill:
Please Note: Service failure guarantee applies only when booked electronically.
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