Manage A Shipment

For Senders:

Shipper's Form

 Streamlining Your Shipping Process

1. Preparing Your Shipment

  • Packaging: Ensure your items are securely packaged. Use appropriate packing materials to protect your goods during transit. For fragile or perishable items, consider additional cushioning or temperature control packaging.
  • Labeling: Clearly label your package with the recipient’s full address and your return address. Accurate and visible labeling helps avoid delays and ensures your shipment reaches the correct destination.
  • Documentation: Complete any required shipping documents. For international shipments, include customs declarations and any necessary permits. Ceva Logistics provides online tools to help you fill out these forms efficiently.

2. Booking Your Shipment

  • Online Booking: Use our easy-to-navigate online booking system to schedule your shipment. Enter the details of your package, choose your preferred service (Express Freight, Standard Freight, or Specialty Freight), and confirm your booking.
  • Payment Options: Ceva Logistics offers multiple payment methods, including credit card and direct debit. You can also set up an account for streamlined invoicing and payment management.
  • Tracking: Once your shipment is booked, you’ll receive a tracking number. Use this number on our tracking page to monitor your package in real-time.

3. Handover and Pickup

  • Drop-off Locations: Bring your shipment to one of our conveniently located drop-off points. Use our location finder to find the nearest one.
  • Pickup Services: If you prefer, schedule a pickup at your location. Our couriers will collect your package directly from your home or office, saving you time and effort.

4. Monitoring and Support

  • Track Your Shipment: Stay updated on your shipment’s status with our real-time tracking tool. You’ll be notified of key milestones from pickup to delivery.
  • Customer Support: Our customer service team is here to help. If you have questions or encounter issues, contact us via phone, email, or live chat. We’re committed to resolving any concerns promptly.

For Recipients:

Recipient Bill

Managing Your Delivery

1. Tracking Your Shipment

  • Real-Time Tracking: Use the tracking number provided by the sender to monitor your shipment. Visit our tracking page and enter your tracking number for real-time updates on your package’s location and estimated delivery time.
  • Notifications: Opt-in for SMS or email notifications to receive alerts about your shipment’s progress. We’ll keep you informed every step of the way.

2. Receiving Your Shipment

  • Delivery Confirmation: On the scheduled delivery day, make sure someone is available to receive the package. For residential deliveries, we may offer delivery window notifications to better align with your schedule.
  • Signature Requirements: Some shipments, especially those containing valuable or sensitive items, may require a signature upon delivery. Be prepared to provide identification if needed.

3. Managing Delays and Issues

  • Delivery Issues: If you experience any problems, such as a missed delivery or damaged package, contact our support team immediately. We’ll work with you to resolve the issue and ensure you receive your shipment as soon as possible.
  • Insurance Claims: If your shipment was insured and you need to file a claim, our customer service team will guide you through the process. We aim to make claims straightforward and hassle-free.

4. Returns and Exchanges

  • Return Procedures: If you need to return your shipment, follow the return instructions provided by the sender. We can also assist with arranging the pickup and return shipping.
  • Exchange Services: For exchanges, coordinate with the sender to handle the return of the original item and shipment of the replacement. Our logistics support can facilitate this process to minimize delays.

Contact Us Online

Reach us via
1) help@cevacargo.com
2) Cargodeltacourier@gmail.com

Hours
Mon – Fri
7:30AM-10:30PM PST

Our services

Our Team

File A Claim

Claims may be filed by the shipper, consignee, or their authorized agent as listed on our Air Waybill. 

Contact Us